About Our Store

WHAT IS THIS STORE?

PhenomenalEntity.com is a Mink eyelash boutique. We are a team of Mink eyelash enthusiats and created this store to share our passion with you. We sell Mink eyelashes and eyelash accessories. Our store is easy to navigate through and discover signature lashes at competitive prices.

WHAT PAYMENT METHODS ARE ACCEPTED?

Our Stripe payments accepts major credit cards and PayPal checkout. We do not accept checks or money order payments. We do not extend credit or financing within our store.

IS MY PAYMENT INFORMATION SAFE?

We process payments using Stripe, a PCI Level 1-compliant service. You can rest assured that your payment information is safe and secure. Buy with confidence. All sensitive data you submit is encrypted with the highest level of data security. Our site is also secure with SSL protection.

ADDING COUPON AFTER PLACING ORDER?

Unfortunately, once an order is placed, a coupon cannot be applied. Please ensure you apply your coupon at checkout to receive your discounted cart total.

ARE THERE ANY DISCOUNTS OR COUPONS?

We do offer coupons and discounts throughout out store. Coupons are randomly released on our homepage. Exclusive discounts are extended to our frequent customers. Subscribe to our e-mail list for coupon notifications and special offers.

Products

What Do We Sell?

Our boutique catalog presents a luxurious selection of signature Mink eyelashes at competitive prices. Browse our lashes today and discover your next signature mink eyelashes.

Is This A Cruelty-Free Company?

We are firm advocates of animal welfare and are dedicated to providing cruelty-free products. Our eyelash manufacturers undergo a thorough investigation process. Once a product is confirmed cruelty-free, we add it to our boutique.

Are Mink Lashes Reusable?

Our Mink lashes are reusable up to 25 times. Fulfilling the general lifespan of Mink Lashes is contingent upon proper user handling and care. Negligent handling of Mink lashes may decrease estimated reuse value.

What Is Authentic Mink?

Authentic Mink is 100% real Mink fur harvested from Mink during natural shedding season. A Mink is a semiaquatic, carnivorous mammal. Mink fur provides a reusable high quality lash material. Mink lashes are lightweight and natural appearing.

Lashes Different As Pictured?

Based on the handmade crafting of our Mink lashes, slight differences may vary. Our Mink lashes are assembled by hand and as a result, lashes may not be identical as pictured. However, their features will still present the model you select.

Do Lashes Include Glue Or Tweezers?

Each lash set does include original packaging. However, our lashes do not include the full assemble kit, such as glue and tweezers. You may browse the necessary tools in our store, should you require them.

Wholesale Pricing?

At this time, we currently do not offer wholesale pricing. Please note that if you order units in a wholesale volume, a discount at a wholesale price will not be rendered. However, if you utilize a coupon for that order, discounts will be reflected based on coupon value.

Shipping and Delivery

What Are The Shipping Costs?

There is no shipping charge for orders placed within the United States. Every order ships free of charge with no minimum purchase required. We currently do not provide expedited shipping services.

DAMAGED OR LOST ORDER?

Please see our full Shipping and Delivery Policy page [HERE] in reference to the nature of this question, as it provides proper resources and disclosures.

WHICH CARRIER IS USED FOR DELIVERIES?

Our store utilizes the United States Postal Service delivery fulfillment services. Your packages will be delivered by the USPS.

SUBMITTED WRONG ADDRESS AT CHECKOUT?

In the event of entering the wrong shipping address at checkout, you must contact us immediately before order reaches processing. Once the item begins processing, it cannot be cancelled and will not be refunded.

WHEN WILL ORDERS ARRIVE?

After placing an order, your package will arrive within 7 business day of original purchase date. You may expect your package within that threshold of time.

HOW TO TRACK AN ORDER?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Refunds

ARE RETURNS ACCEPTED?

Due to the nature of our products, we do not accept returns.

HOW TO REQUEST A REFUND?

All sales are final.

CAN ORDERS BE EXCHANGED?

Product exchanges are not offered.

HOW TO CANCEL AN ORDER?

All orders can be cancelled until it reaches processing. If the order is in the processing phase, the cancellation ability is expired.

My Account

WHAT'S THE POINT OF HAVING AN ACCOUNT?

Having an account will allow you to access certain features, such as reviewing order details, cancels, refunds, returns and exchange requests. You can update settings like shipping address, payment information and more.

WHAT IS THE E-MAIL SUBSCRIPTION ABOUT?

Subscribing to our E-mail subscriptions will allow us to update you on our coupon promotions. You will also receive updates on our latest Lash 101 activity. We also send special notifications to our registered users.

WANT TO OPEN AN ACCOUNT?

Opening an account is a simple process and you may do so on the My Account page located on the main menu. E-mail address verification is required for account activation for all new registrations.

HOW TO CLOSE AN ACCOUNT?

If you wish to close your account, you may send an account closure request by submitting a contact form to us located on our contact page. You may also deactivate your account in your [My Account] page.

International

INTERNATIONAL SHIPPING?

We do not offer international shipping services at this time. We expect to expand our shipping regions as our boutique develops.

WHAT CURRENCY IS ACCEPTED?

We accept the United States Dollar (USD $) on all orders. Currently, we do not accept any other currencies at time.

LANGUAGE SUPPORT?

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