Shipping & Returns

DELIVERY

 

How long does delivery take?

Wholesale Lashes: 6-13 days

Lash Samples: Up to 19 days

Fan Shop: Up to 30 days

 

Do you ship worldwide?

Our current shipping zone is within the United States. We plan to expand our delivery territories in the near future.

 

How much does shipping cost?

Every order qualifies for free shipping. No minimum purchase requirements.

 

Which carriers deliver the orders?

Delivery fulfillment is provided by ePacket via USPS or DSL services depending on the contents of the order.

 

Cancel an order

Orders may be cancelled prior to processing. Contact Us immediately to cancel an order. Once the order enters the processing phase, we are unable to intervene further shipment preparation and the order will be fulfilled.

 

Is there a fee for customs?

Our warehouse is located in China. Fees are not guaranteed. We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in United States.

 

What if I entered wrong shipping address?

Contact us immediately if you have submitted the wrong shipping address so that we may cancel your order before it processes. You will not receive a refund in the event of lost shipments due to incorrect input of address.

 

What about lost or delayed shipments?

Packages are not insured. We are not responsible for a package once it transfers to USPS or DSL for delivery. It is the carriers responsibility to deliver your order and address any and all shipping delays or last package concerns. We are not liable for shipments delayed by weather conditions. Should you require further assistance with a lost or delayed shipment, please contact the carrier.

 

REFUNDS & RETURNS

 

Refunds and returns

All sales are final. Due to the nature of our products, we do not accept returns.

 

Exchanges

Product exchanges are unavailable.

 

CUSTOMER CARE PLEDGE
IF YOU DO NOT COMPLY WITH ANY OF THE ABOVE CONDITIONS, WE RESERVE THE RIGHT TO REFUSE THE RETURN OR TO IMPOSE DIFFERENT OR ADDITIONAL CONDITIONS.